Customer Testimonials

We love hearing from you and other shoppers. Your feedback helps us improve the Adam and Eve site, find ideas for new adult sex toys, and make your shopping experience better than ever. Plus, nothing makes us happier than a pat on the back from one of our terrific customers for a job well done.

Share your Adam and Eve experience with us.

Here's a small selection of what customers have to say about their Adam and Eve experience. Names have been edited where needed to conceal our customers' privacy. Click here to send an email sharing your Adam & Eve experience with us.

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Adam and Eve in General
Customer Service at Adam and Eve
Adam and Eve Products
Shipping at Adam and Eve

General Comments (Back to Top)

I just want to say how pleased I am with your products, your people and your prompt, fair and courteous service. I have made several purchases over the last two years and your company has been very honest and responsive to problems. Thank you for setting such a standard for business. You may deal in XXX but your company is AAA. I will continue to be a repeat customer and will always check you first. – Jerry

This is the most professional site I have ever used. Great business. The products are great....and, I'll admit....I was a little intimitated ordering condoms over the internet. But, they look great, feel great, and my girl loves the color pink. Share it with the world my friends. I love this site, and we look forward to ordering in the future. I wish more people were more comfortable with their sexuality. I guess that I'm a young hippy at heart, and I wish more people would express themselves sexually using products from sites like these. But, again....this is the best site I have ever visited. I thank you so much for the great products and the professionalism. Hey...I trust this site so much. I received the package before the expected delivery date. All I can say to end the story is, "Damn, these seasonings make the apple taste so much sweeter!!" I love this site. I hope you guys become richer than Trump and Gates combined. Thanks so frickin much – Dave, Thornton, IL

Where do I start? You Guys are Amazing! From Customer Service all the way down to the people who make the products. This site has the best deals in the world I'd have to say. Yes I can say I have cheated on you guys by looking at other sites to see if anyone beats you. But no one has and ever will. I feel so comfortable buying toys from you guys and before I was so nervous. You make me feel like this is normal, like everyone does it. I do have some ways to improve your products! But if not interested thats fine because your products are still A+ Thank You So Much Customer Service/Adameve – Jonathan

I wanted to personally thank you and your company. I am currently deployed in Iraq right now so you can imagine that it gets kind of rough on me and my wife's marriage, but you and your company and your great items have help us out alot. We have only purchased two items from your company so far, but my wife fell in love with just those two items the moment she first started to use them. I can assure you that me and my wife will be visiting your site a whole lot more. So once again thank you!!! – Kenny & Bobbie

We are certainly enjoying our new products and they have met our expectations. Congratulations on your donations and want to say thank you from America, because there are some/too many needy people out there and when someone or an organization such as yours goes out of their way to make the less fortunate's lives a little easier it shows and it makes the country a nicer place to live. I'm definitely not rich, as a matter of fact my wife and I struggle every month to pay our bills and I shop at your webstore because of the discounted merchandise and THAT TOO REALLY HELPS a struggling couple stay interested while still being able to provide for their struggling families. Even with the little we have I still donate whatever I can even if it's only $20 a year. KEEP UP THE OUTSTANDING JOB YOUR DOING AND THANK YOU AGAIN – Robert

I would just like to tell you that I think you have the number one adult site. I can't say enough how great it is to do business with your company. I have tried another site ONCE. I will never buy from another company than Adam & Eve. Thank you for such a great job all of you do! – Belinda, Superior, WI

I would just like to say how great my expeirience with adam and eve is and was in the past.I have ordered several times from you over the years and always had great service and great products,I have just made 3 orders in the past 2 weeks and with one I had a slight problem(somone in the mail opened the package and took out all merchandise and left only the envelope)and I thought there would be nothing I could do, wrong as soon as I let them know they resent the order!Also had a slight problem with my second order....not a big deal it just wasn't as big as I thought it was and so they replaced the money in my account!! No problems at all always great customer service and always great products and offers,coupons,etc. So I want to thank you for being such a great company!!! – Lisa, Bellview, FL

My question is: how are you guys so awesome? Truly, the service I have received from adameve has been absolutely flawless. Tons of bonuses and discounts all the time, and everything is great. Thank you! It's difficult to get into the liberated, modern sex life in a state as uptight and conservative as Wyoming. Knowledge and enjoyment is spreading, though, and it's thanks to businesses such as AdamEve that don't flinch from basic humanities that are intrinsic to us all, whether or not we admit it. – Cameron

My girlfriend and I think you guys are absolutely incredible! Thanks for everything! Never a disappointment doing business with your company. – Sean, Bellmawr, NJ

I'm basically a new customer with Adam & Eve and I can't express how truly wonderful your business is. Please keep up the high standards & excellent work! Thank you. – Thomas, Bayonne, NJ

I am so pleased to hear that ya'll help promote humanity programs. I have always been pleased with the service we receive from you. My husband and I both. I hope you do very well and know that you are the only place we buy from. Please continue your good work and if you ever need anything please let us know how we can help. Your customer service is wonderful. Thank you so much. – Maegan, Mary Esther, FL

Congratulations! Adam & Eve is a strictly legitimate operation in a somewhat questionable business. In our dealings, your company has taken prompt and effective actions to insure my satisfaction. I have not the slightest hesitation in recommending your firm as honest, ethical and with actual concern for your customers. Thanks. – Robert M.

Laurel and I have been ordering from Adam & Eve for many years, and will continue to do so. The products you offer are great and continue to revitalize and add variety to our marriage of nearly 25 years (August 19, 1983). Perhaps it's because we never paid close enough attention, or maybe you're simply advertising it more, but when we learned that you donate such a large percentage of your profits to charity, it gave us a bit of satisfaction to think that we are also playing a small role in helping others. Thanks for all the wonderful marital aids you have provided Laurel and me, your outstanding customer service, and especially the community work that you promote. We need more business leaders like you, Mr. Phil Harvey! – James and Laurel

I just wanted to say a simple thank you. My wife and I have been playing the "safe" sex thing since we married three years ago. I got deployed to Baghdad about a year ago and during one of our email exchanges we finally admitted what we both really like. They were both the same thing. So to our excitement we went on a nice $500 shopping spree which included bondage bedsheets and all the fixings. I am sad to say that we did not find your site until shortly before my mid tour leave. Since then though my wife and I look exclusively on your site. Your emails are the only ones that do not go straight to junk mail. We bought a couple things just from surfing on the site. We bought a paddle on the day of the fifty percent off sale and we are very excited for my coming home in February 09 to use all we have bought and learned. Thank you just for being a very helpful site. You are very well organized and very helpful in guiding young couples new to this. I thank you for helping my wife and I. I am happy to say I get out of the Army in April 2009 so expect to hear from me more. Thanks again. – Justin, Orange Park, FL

I must say so far all the claims that Adam and Eve make are 100% TRUE. You guys have an easy to navigate website, ordering is fast and easy, and you guys ship super fast. Above all your customer service appears to be top notch. It is simple things like a shipping confirmation e-mail signed by an actual person that makes a shopping experience even better. I would like to thank you and your company very much. Hope you have a great day. – MK

I just wanted to let you know that I have been ordering from your company for a while now and even on the very rare occasion when I have had a complaint, I have always received the most courteous and helpful service from any and all of the operators I have ever talked to. My husband travels constantly with his job and what time we do have together is limited so we try to keep it spicy and fun as well. We enjoy your products very much and because of the great service and quality items you offer I never hesitate to pass your catalogs around to friends and I have yet to have any one of them come to me with a complaint about your products or service either so I am confident that they are just as satisfied with Adam & Eve as we are. Thank you again and just wanted to let you know I do appreciate it because it seems that too many people only remember to complain and seldom remember to say Thank You! – Ruthi M.

In these troubled times, I'm a little more careful about who I spend my money with. I remember reading about the head of your company giving money to a good cause, so I thought I'd give you a try. Your products looked good. After my first shipment I could see that I can trust your company and its good service. I want to say how wonderful it was to see a great message about protecting our rights and freedoms on my video. This was very important to me. It made me feel that you are indeed the right kind of people. I can feel safe, comfortable, and really good about doing business with you. – Emily Z.

I am delighted to be a new client of your company. I am also very greatful that you contribute to many of the causes that hit close to home for me. I did have a problem with my 1st order. the "White Rabbit" did not work when it arrived but, your employee(s) took care of that with a priority shipment replacement. I was so pleased with your company's timely fashion that I have now done some of my Christmas shopping right here online with adameve.com. I look forward to doing more business with you in the near future. You do know how to keep your clients happy, I thank you for your time. – Lenora, Essex Junction, VT

Thank you so much. Your company was recommended to me, by one of your long time customers, and an almost life-long freind, and I will be glad to report back to him, how accomodating you were. – Beverly

I had a defective item and not only did I get a new one shipped to me free but with priority shipping. Thank you! – Emily

My wife and I love your web sight we are very happy with the customer service you give. Thanks again – Joseph

As a long-time customer, I've not corresponded before. Yet, I feel I must comment on the service I've received. The adult industry has long "enjoyed" a sketchy reputation. Your professionalism and caring expressed to me, not in advertising or gimmicks, but in real service and prompt, efficient replies from your customer care team is the best I've received. You deserve great credit for the customer service and support you give. Even when products are back ordered, you keep me up on order and are amazingly prompt and courteous in your replies, offering no excuses, just the facts. The products and films have all been as advertised, first quality merchandise. – Robert C.

Just wanted to say I think it is great that part of the profits are going to help breast cancer because my mom is a breast cancer survivor and that means a lot to me. I have always been very pleased with your products and service and will definitely be back. Thank you again. – Mary, Ashland, KY

Customer Service at Adam and Eve (Back to Top)

Thank you very much for your help. I'll most certainly be ordering from you again, good effective customer service is so hard to find these days! – Michael, Hong Kong

Seriously you guys are the BEST. Your customer service is so good I wish you guys would start selling out your business model to every other company in the world. Last time we ordered, something was backordered and the website wasn't up to date, and 2 days before I got my order, I had 2 emails from you saying how sorry you were and how it would be shipped to us as soon as possible, as well as weekly updates on the status. – Jason

You can count on me telling everyone I know about the wonderful service from Adam & Eve. – Katie, Deland, FL

Thank you very much, the customer service I have received from Adam & Eve has been absolutely AMAZING!!! I wish all internet retailers were as accommodating! – Heather, Reno, NV

Thank you very much for your prompt reply. It's great to know there is excellent customer service available to us through your company Thank you. – Brian, Philadelphia, PA

I deal with a lot of companies, both professionally and personally. I just want to say THANK YOU for how you handle returns, changes, make helpful suggestions for alternatives, and generally make customer service a really good experience!! – William, Annandale, VA

I have recieved my replacement DVD. Thank you very much. Good customer service is hard enough to find but excellent customer service is virtually impossible!! Again...thank you. – Linda, Grey, ME

I am very pleased. Most companies, once they get their money are no longer concerned with the customer. I have a friend that I have told her & her husband about your website. I will tell her that you & your company are the best and to be sure to shop with you. Again, I thank you for making sure that I am a satisfied customer. Thanks Again. – Pat

You people crack me up. By the way, congratulations on your huge success (I have bought the first time in '91 or so when may people did not even know who you are and now I finally know why you have grown so much - you treat your customers like nobody else!)I am very happy with your company and you make me feel like I am the only customer and you are all on standby just for me and your sense of humor is just great - more businesses should get the sticks out of their behinds and do this. – Frank, Kernersville, NC

Thank You for writing and letting me know what is going on, I really appreciate the service I receive from your company, so much that I purchased another 100 dollars worth of fun things from you today. I will continue to wait for the item mentioned as it will make a great Holiday Gift when I do receive it. Again, thank you for your Excellent Service and I look forward to doing more business with you in the future. – David, Chambersburg, PA

You guys are the best in customer service!!! I emailed you not very long ago about how I would like to know the size (circumference and length) of the toys I was purchasing and what type of material they were made of... it seemed that not 2 days later all this info was on your page! It has really helped in choosing the best toy for me! I really do appreciate you guys for doing that! It has made shopping for what I want a lot more easy and fun, I feel more comfortable in my purchase. I don't like rubber, so now all I have to do is pick the material I like (Cyberskin) and I don't have to worry about getting something that I can't use and have to return. Thank you for taking guessing game out, and making my purchases more fun. – Jami

You all are the best. I cannot say enough about your excellent service, it was top notch. Again thank you, and you shall have all my future business. – Stan, Crumpler, NC

I wanted to say that your customer service is excellent! I just had a quick change on my order due to a backordered item and it was taken care of in just under 2 minutes.. This is my first order from your company and if the rest of my experience is the same, I will continue to give you my business as well as recommend you to others......Thanks – Jim, Knoxville, TN

This is not a complaint but a praise! I would like you and your company to know how much I like your website options, I love the fact that I am provided an order number and am able to go to your website to check on the status of my order! It is easy to use and understand, you give dates of shipment and even tell your customers that an item is on back order and provide an estimated date of shipment! Thank you so much for offering this service! other company's don't care that much about there customers, as long as they get their money, they don't care if you receive your package or not! Keep up the GREAT SERVICE!! – Nicole Z.

NO question. Just some good things. I have placed two orders with your company in the last, about 6 months or so. When placing every one, It was made easy to do online, good directions, very informative. I have gotten regulare emails updating me on the status of my order. Great customer service. And I was offered in one of my orders a vibe gift set for a great reduced price, and i love it. If you ever need anyone to endorce your company please contact me. I would be happy to. Thank you to all of you. – Christie

I placed an order with Adam and Eve and it got lost somewhere in transit. When I called in to see if there was anything they could do, they shipped a replacement out complimentary air for me. This was way more than I expected and I'm very pleased with the way they treated me as a customer. This is why I keep coming back to Adam and Eve. Thanks a bunch for your great sevice. – Steve, West Lafayette, IN

Wow!! Now that's what I call Great Customer Service... Thanks so much for the quick resolution. Not to mention saving me the time, trouble, and couple bucks it would of taken to purchase the packing material, re-package the item, ship it back, and then the wait for the replacement. This is the first time I had an issue with a product from you guys, and to be honest if you guys weren't so professional, and didn't have the well constructed and detailed self explanatory website, I probably would have taken it as a loss. I would of had to again purchase a similar product, and probably wouldn't have thought twice about keeping my future purchases with the same company. The company may be out a few bucks for the replacement of my product, but they gained another loyal, and satisfied customer. – Matt

Holy smokes thank you for such a quick response. You're company is a rare kind with it's customer service!! Thank you! - Melissa, Bella Fourche, SD

I think, no I know, this is the best customer service I've ever received. I truly thank you for being so accomodating. You are above and beyond GREAT customer service! – Kelley, Brooklyn, NY

WOW! Thanks so much for the quick response...I really appreciate it. It has been a VERY LONG time since I recieved such excellent customer service. You guys are the best! I will definitely continue to shop with you in the future – Joan

I thank you for your great customer service. It's always a pleasure to buy from your company. I will continue to be a frequent shopper; your merchandise is excellent! – Deanna, Kure Beach, NC

Thank you very much for your quick response to my issue. I also appreciate your exceptional customer service in the prompt correction of the problem. That seems like something that is not very common in business today, and is very refreshing! I commend you and your company for the way you do business! Thanks so much for your help!!! – Melinda, Omaha, NE

I just received a Thank You email from Phil Harvey. I want to let you know that I have done business with A&E for many years. I wish to Thank You, not only for your community service, but for the impeccable customer service. I have dealt with your customer service more than once in my many years of doing business with A&E, and each time it was an enjoyable experience. You're the BEST!! – Teri, Columbia, MO

Thank you so much for all of your help the last couple days. I would just like to compliment your Customer Service department. It is one thing for a company to have good products & fast shipping, but to me the true measure of a business is how they handle things that don't go quite right. I am really impressed at the speed in which this concern has been addressed and resolved. You have made me a repeat customer for a long time to come! – Mike, Beaver Dam, WI

WOW, a customer service that actually makes a customer feel important. You answered my inquiry very quickly and had exactly what I was looking for. Thank you. - Jeffrey, Canandaigua, NY

Thank You very much and I appreciate you and the continued 110% satisfaction I have been given each and every time I order from Adam and Eve, my preferred "adult" store.....Adam and Eve is the BEST place and has the BEST customer service.....and thank you again. – Justin, Hesperia, CA

Your customer support is always outstanding, whether on line or on the phone! Your products are great with a terrific selection ( makes me and my partner feel like kids at a candy store lol) and a great guaranty on ALL your products, though I haven't had to use it, it's good to know it's there. You always have great discounts and offers and I'm always trying new things because of them, and that has made for some great fun!!! And I do like and respect greatly that you donate so much. It is refreshing to see that you all have such big hearts and care about not only your customers but in your community as well and that in it's self is outstanding!!! Thanks again and Happy Holidays – David

Thank you, its been a pleasure doing business with you. You are very responsive, honest, and helpful. thanks again for all you help.- Michael

I just want to thank you guys for the exceptional customer service. Everytime I have contacted you, you guys have been very fast at getting back to me. When one of my orders didn't arrive, you didn't give me any problems, you simply reshipped the order, which I recieved today. I just want to let you know that little things like that really make a difference and that you guys are truly appreciated. You have made me a happy customer and I will continue to shop with you guys. You really are the best in the business. Thanks! - LaTonya, Kalamazoo, MI

Adam and Eve Products(Back to Top)

I couldn't be happier with my item & can't wait to order more produts from you! XoXoX– Shannon, Augusta, GA

I just wanted to say how impressed I was with this company. The products I received were top quality and the online process was very quick and easy. This is an adult themed company yet you are discreet, professional, and very friendly which is fantastic!! I will definetly order through Adam and Eve again!! – Amber

To whom it may concern. I would like you to know that I have always enjoyed ordering from your company. In fact my last purchase which included the Clone A Willy was great. I am deploying to Iraq shortly and the Clone A Willy was a great idea. My wife helped and it came out perfectly, especially the vibrator part. I was looking to purchase something new for myself to take with me while I am away but not sure if it will get through. I just wanted to share the Clone A Willy story with you though. Thanks again. – Captain X, Central PA

I would just like to thank everyone at Adam and Eve once again. Every product we order, we are more happy than before. I have recommended you to everyone I know. We will continue to be Adam and Eve clients and supporters for years to come!! – Tara

Thank you. I am surprised, but very thankful. I have no job presently and every thing I save is a great help. This, of course, is a splurge. I will let my friends know how well you treat your customers. I appreciate people that have high standards in their businesses and treat their customers well. It seems that most businesses these days have lost those values. It seems that the all mighty dollar wins over principle. You have principles. Thank you again. – Susan, Rockford, IL

Thank you so much for your customer appreciation. After all- If you don't have happy customers, you won't have any customers at all. I have been more than happy with your site, Adameve.com. There's always a great selection, awesome discounts, kind and curtious staff, and spectacular drawings! I've recommended your site to many and will keep doing so. Just as long as you all keep up the good work! ; )Thanks again! – Jake, Sacramento, CA

I have a personal testimony about just how good your products are on your site... I am an active duty member of the army stationed overseas right now and during a call back to my wife we got to discussing how much she enjoyed the most recent shipment of videos and glass dildo I had shipped to her. We continued to get into a more erotic conversation talking about our desires and what we would like to wear when we get to make love together again. While the temperature continued to rise with our words, I looked on your site at the selection of men's & women's clothing. I found some items that came up as we talked and I began to read the descriptions of the items. To my surprise, my wife was so turned on that she went and pulled the glass dildo out of its package and began to use it on herself. I continued to talk her through some things and before long she was squirting and having multiple orgasms all over! WOW!!! Thank you Adam & Eve for contin uing to help our 8 year old marriage with some spice! Keep up the good work that you all do so well. – Garrett

Just Thanks for the email. I am pleased with my product. Also, I am very pleased with your company. I have ordered from A&E throughout the years and have always been pleased. I am currently in school working on a degree in Business Administration and Accounting. I would love to work for your company one day. – Jason, Orlando, FL

Just wanted to tell you that I really appreciate your company & all of your products that I've ordered have been excellent. I wish I could become an adult toy tester, seriously I'd love that. Again thanks for being the best company within this industry!!!! – Carey, Samson Park, TX

Thank you... I just got back from 15 months in Iraq and used MANY of your products with my wife... We honestely enjoyed ourselves AGAIN with the help of your easy to navigate website... Thanks.. – Herb